Order FAQs

Shipping

When will I receive my order?

Please allow 3-5 business days (M-F) to process orders, and from there, please allow 7-10 business days for delivery.  

During peak season (Oct 1-Dec 31) it may take up to 10 business days to process an order. We do our best to exceed these expectations but due to varying product availability, we cannot always.

If you paid for USPS Ground Advantage, USPS Priority Mail or UPS Ground, the shipping time given at time of checkout applies to transit time only, not processing time. (We cannot control transit or delivery times.)

Transit times:
USPS Ground Advantage has a transit time of 1-5 days
USPS Priority Mail has a transit time of 2-3 days
UPS Ground Saver has a transit time of 1-10
UPS Ground has a transit time of 3-5 days

After your order is processed, you will receive an order confirmation and also a tracking number. While most orders ship sooner than that, delivery can take up to 10 business days.

How can I track my order?

As soon as we ship your order, we will email you the tracking number and link to follow all tracking updates. 

Please note: Tracking information sometimes takes 1-3 business days to update, and this does not mean that your order is stuck in a different city. Instead, our shipping carriers will update the tracking at each new location, including your city. Also, sometimes a carrier will show your order has been delivered before it has actually arrived. This does not mean your order is missing. It simply means the tracking information provided by the carrier was incorrect. Please allow up to 10 business days for your delivery to arrive.

Which carriers do you use to ship order?

We use USPS and UPS

Can I get my order shipped overnight or expedited?

At this time, we do not offer overnight, expedited or express shipping.

Do you ship internationally?

Yes, we do ship internationally. Upon checking out, there is a list of countries we ship to. Choose your country first, then fill out your shipping information.

What if my package is damaged or missing?

If your order was damaged in transit, lost, or an incorrect item arrived, email us at support@teamotionstea.com, and we'll be happy to help. In some cases, mail carriers experience delays. Please allow 21 days before contacting us about a missing order.

Returns & Refunds

What is your return policy?

Please make sure our teas are right for you, including talking with your healthcare provider, before purchasing. If you order and change your mind, please note the following return policy:

We are so confident you will LOVE our products, that we back them with a 60-day money back guarantee! If you are unhappy with your purchase for any reason at all, please contact us to initiate your refund within 60 days from date of purchase. 

Please note the following:

-We’ll provide a full refund on the original price of products plus any applicable taxes you paid. We can’t refund the shipping charge as that gets passed on to the carrier to deliver your package.
-You’ll be responsible for the cost to return the products to our distribution center in Ventura, CA. You can use any carrier of your choice, as long as there is a tracking number provided.

To get started on processing your return, please contact Customer Service at support@teamotionstea.com.

Let us know your name, order #, and what items you would like to return.

How long does a refund take to process?

Once the items arrive back in our warehouse and are processed (approx 2-3 weeks), you will be automatically refunded back to the card used to purchase the items. Note: We can't refund damaged items so please ensure your return is safely packaged. Please also keep a tracking link as proof of the return to ensure faster processing. We can't be responsible for lost returns.

Subscribe & Save

Do you offer auto-ship subscriptions?

Discounts & Promotions

How do I apply a discount code?

Once you've clicked the cart icon, you will go through the checkout steps. On the payment page, enter your code in the field marked "Discount Code." On a desktop screen, this field will be on the right side of your screen. On a mobile device, this field will be in a drop-down at the top of the payment page. Click "APPLY" and your discount will be deducted from the total

Why isn't my discount code working?

There are a few possible reasons your discount code may not be working.

-Are you trying to use more than one discount code? Only one discount code can be used at a time.
-Subscriptions, promotions, & bundles are not eligible with codes since they are already discounted.
-Is there a minimum purchase required to use the promo code?

If you continue to have issues please contact us at support@teamotionstea.com with screenshots of your cart and error message so we can help troubleshoot.

Customer Service

How do I contact customer service?

The best way to contact us is via email at support@teamotionstea.com. 

We also offer limited phone support at 760-658-5331.