Order FAQs

Shipping

When will I receive my order?

Please allow 1-3 business days (M-F) to process orders and up to 10 business days for delivery.  

If you paid for shipping, the transit time given at checkout applies to transit time only, not processing time. (We cannot control transit or delivery times.)

Transit times:
USPS Ground Advantage has a transit time of 1-5 days
USPS Priority Mail has a transit time of 2-3 days

UPS Ground Saver has a transit time of 1-10
UPS Ground has a transit time of 3-5 days
UPS Next Day Air Saver has a transit time of 1 day
UPS Next Day Air has a transit time of 1 day

Once your order has shipped, you will be sent a tracking number to the email provided at checkout.

How can I track my order?

As soon as we ship your order, we will email you the tracking number and link to follow all tracking updates. 

Please note: Tracking information sometimes takes 1-3 business days to update, and this does not mean that your order is stuck in a different city. Instead, our shipping carriers will update the tracking at each new location, including your city. Also, sometimes a carrier will show your order has been delivered before it has actually arrived. This does not mean your order is missing. It simply means the tracking information provided by the carrier was incorrect. Please allow up to 10 business days for your delivery to arrive.

Which carriers do you use to ship order?

We use USPS and UPS

Can I get my order shipped overnight or expedited?

We do offer multiple shipping options for faster delivery. Please choose your shipping option at checkout. We will ship expedited orders within 24 business hours of them being placed. 

Do you ship internationally?

Yes, we do ship internationally. Upon checking out, there is a list of countries we ship to. Choose your country first, then fill out your shipping information.

What if my package is damaged or missing?

If your order was damaged in transit, lost, or an incorrect item arrived, email us at support@teamotionstea.com, and we'll be happy to assist you. In some cases, mail carriers experience delays. Please allow 21 days before contacting us about a missing order.

Please note: We are not responsible for stolen packages after delivery is confirmed. Please ensure a safe delivery location.

Returns & Refunds

What is your return policy?

Please make sure our teas are right for you, including talking with your healthcare provider, before purchasing. If you order and change your mind, please note the following return policy:

At Teamotions, we stand behind the quality and effectiveness of our teas. We want you to feel confident in your purchase and fully supported on your wellness journey.

60-Day Money-Back Guarantee
We’re confident you’ll love your Teamotions teas. If, for any reason, you’re not completely satisfied, you may request a full refund of the product price within 60 days of your purchase date.

To be eligible for a refund:
     -You must contact us within 60 days of your purchase to initiate your return.
     -All items being returned (opened or unopened) must be sent back to us within the 60-day window using a trackable shipping method (UPS or USPS preferred).
     -Return shipping costs are the responsibility of the customer.

Please note that we do not offer exchanges, and shipping charges are non-refundable.

How to Start a Return
1. Contact our Customer Support team at support@teamotionstea.com with your name, order number, and the items you’d like to return.
2. We’ll provide you with the return address and instructions for sending your items back to our warehouse in Ventura, CA.
3. Once your return is received and inspected, your refund will be processed within 3–5 business days to your original payment method.

International Returns
We gladly accept international returns; however, international customers are responsible for all return shipping costs.

How long does a refund take to process?

Once the items arrive back in our warehouse and are processed (approx 3-5 business days), you will be automatically refunded back to the card used to purchase the items.

Note: We can't refund damaged items, so please ensure your return is safely packaged. Please also keep a tracking link as proof of the return to ensure faster processing. We can't be responsible for lost returns.

Subscribe & Save

Do you offer auto-ship subscriptions?

Discounts & Promotions

How do I apply a discount code?

Once you've clicked the cart icon, you will go through the checkout steps. On the payment page, enter your code in the field marked "Discount Code." On a desktop screen, this field will be on the right side of your screen. On a mobile device, this field will be in a drop-down at the top of the payment page. Click "APPLY" and your discount will be deducted from the total

Why isn't my discount code working?

There are a few possible reasons your discount code may not be working.

-Are you trying to use more than one discount code? Only one discount code can be used at a time.
-Subscriptions, promotions, & bundles are not eligible with codes since they are already discounted.
-Is there a minimum purchase required to use the promo code?

If you continue to have issues please contact us at support@teamotionstea.com with screenshots of your cart and error message so we can help troubleshoot.

Customer Service

How do I contact customer service?

The best way to contact us is via email at support@teamotionstea.com. 

We also offer limited phone support at 760-658-5331.